PATROL^® Enterprise Manager

Business Challenge

With the growing influence that IT has on the delivery of business services, the need for a centralized view of services and the technology that supports them is more critical than ever. Support personnel need to quickly understand what components are involved in an outage. To respond to problems rapidly and avoid service level breaches, they must also understand how these components relate to the delivery of service.

Business Need

• Meet end-user service level requirements
• Notify the person with the right skill set proactively
• Manage the entire enterprise proactively
• Automate recovery to maintain business service availability
• Obtain useful monitoring, management and reporting tools

The Solution

PATROL Enterprise Manager (PATROL EM) lets users deliver high business service availability by managing from a business view and consolidating enterprise events into a central point. This product is highly scalable, offering real-time problem notification and escalation using common communication methods. PATROL EM automates tasks to speed data correlation and corrective actions, integrates new and old technologies or frameworks and interoperates with other management applications.

Key Features & Benefits

• Meets end-user service levels by allowing IT to effectively responded to customer outages
• Enables operators to quickly understand and more efficiently act on problem resolution by clarifying alert messages
• Allows the enterprise to be managed via SLA and business process displays by integrating message enrichment processes
• Enhances the efficiency and effectiveness of enterprise management through built-in automation providing corrective responses at machine speed
• Provides instant communications to specific staff specialists about critical enterprise conditions using telephone-based notification solutions

Eliminates slowdowns and downtime maximizing service availability and performance with customized alert severities and automation capabilities

PATROL®

Business Challenge

With the growing influence that IT has on the availability of business systems, the need for a centralized view of managed environments, such as applications, databases, and operating systems, is more critical than ever. IT personnel quickly need to understand what components are involved in an outage and how they can rapidly repair the outage.

Business Need

• Ensure critical systems are available at all times
• Reduce costs by automating redundant tasks/actions
• Enable a timely response to problems that affect critical systems
• Minimize outages

The Solution

The PATROL Console provides a flexible user interface that enables you to manage the vital resources in your PATROL-managed environment. It enables administrators and operators to easily navigate and drill down into detailed information regarding the health of an application, system, operating system, middleware, or hardware. Additionally, views of your PATROL-managed environment can be easily customized for users' specific needs. From the PATROL Console, you can monitor and manage an entire enterprise, a collection of servers, or a single machine.

Additionally Patrol Manages availability by issuing warnings and alarms when potential issues or problems are detected and takes corrective action. Monitors CPU, memory and disk I/O and usage to locate issues that may create performance bottlenecks or system failures. Provides automated exception-based performance reporting. Provides dynamic workload characterization. Has the ability to create a baseline of normal and abnormal performance based on the customer's environment.

Key Features & Benefits

• Manage availability by ensuring critical business systems are accessible at all times via a centralized view of your managed environment
• Reduce IT costs by enabling users to automate recovery actions
• Minimize outages by alerting IT personnel of critical events and enabling them to take action before an outage can occur
• Helps isolate problems by enabling IT staff to view real-time and historical information for affected systems
• Increases productivity by providing customizable views that are tailored to a specific user's needs

This partner offers more solutions.
For more information you can visit their website at: http://www.bmc.com.