Defining enterprise management since 1998

Company Profile

Founded in 1998, Systems Management Associates (SMA) develops solutions to extend leading Application Performance Management frameworks and assists customers to maximize their investment in Enterprise Management solutions. SMA specializes in building packaged and customized solutions that extend the reach of industry-leading Enterprise Management frameworks such as Quest Foglight and Splunk. Our staff of certified engineers and architects uses their expertise to advise customers on how best to architect, deploy, and manage complex Enterprise Management solutions.

To ensure the availability and performance of critical applications and infrastructure, all organizations - regardless of size and complexity - require solutions that collect and analyze both operational and business data. It is imperative that this information is stored or accessible by a "single system of record" and manages the business services and underlying infrastructure upon which an organization relies. SMA has helped hundreds of organizations achieve this goal and continues to serve as one of the nation's leading integrators of business service management solutions.

In the last decade, Information Technology implementations have grown exponentially in size and complexity. Datacenters now integrate a wide variety of technologies to support business services, including Unified Communications, Blade Servers, Distributed Systems, Cloud Computing Services, Virtualization, SOA, J2EE, and Networked Storage, all bound by complex data and voice networks. The growth in both the type and number of technologies supporting business services has created the need to ensure the availability of the components and applications that reside therein.

Organizations and critical applications now process more data than ever. To manage and analyze this data, organizations rely on a complex array of technologies integrating solutions from traditional software vendors and open source components. To help support the growing need to manage open source applications and data platforms, SMA has built solutions that extend the reach of traditional vendor offerings.

SMA understands that managing a complex computing environment extends well beyond ensuring a system or network is running. SMA architects solutions for the monitoring of physical and virtual systems and networks, operating systems, applications, and service levels. These solutions help customers proactively manage their environments and automate routine tasks, allowing companies to do more with fewer resources. We recognize that no two environments are the same and we offer solutions that can be quickly customized to the needs of specific users.

Our Pledge

SMA is committed to customer satisfaction and to building ongoing relationships one customer at a time. This commitment is based on the belief that these relationships build trust and yield great dividends for both customer and supplier. The solutions we provide are responsible for ensuring service levels and are often the first and last line of defense.

If you are not satisfied with SMA solutions or service delivery based on a pre-defined Statement of Work, SMA will provide additional services or modifications until such time as you are satisfied. That's the SMA pledge, and that's how much we believe in the quality of our solutions and our people.